This Privacy Policy describes how www.nightingale.africa (the “Site” or “we”or“us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

OUR PROMISE TO YOU IS TO

• HOLD YOUR DATA SECURELY
• SHARE ONLY WHERE YOU AGREE
• USE YOUR DATA TO TAILOR THE INFORMATION WE PROVIDE YOU, ARRANGE YOUR TRAVEL ARRANGEMENTS AND IMPROVE OUR SERVICES
• PUT YOU IN CONTROL BY ALLOWING YOU TO UPDATE, DELETE AND ACCESS YOUR DATA

Please read the following information carefully. If you book on behalf of others, you are responsible for ensuring that the others are aware of the content of thisPrivacy Policy and are in agreement with you supplying their personal data to make a booking or enquiry. This policy is available in English only to ensure its universal application and consistency. By making a booking or an enquiry, you agree to the transfer, storage and processing of the related data as necessary with related parties in order for us to fulfil our obligations, services and contract with you. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this privacy policy. If you do not agree with this policy, we cannot accept your booking and you should not use this website.

WHY WE COLLECT PERSONAL INFORMATION & WHAT WE USE IT FOR:

The sort of personal data we collect will be information such as name, address, email address, invoicing information and telephone number.We will need to collect this information to arrange the services you are requesting.We will only collect, process use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. This may bet o create a contract or take steps to enter into a contract with you.What we use collected information for. We use the personal information you provide in order to: Fulfil our contract with you, including processing your project or partnership agreement, sending you invoicing or project outcomes, or the details relating to your project.

1. Manage your project and or service requirements (for example, liaising with and transferring your data to partners and facilitators so that they can facilitate your project as agreed upon), this includes when you book a service which may be provided by us or third parties with us.
2. Process payments for your project or partnership agreement, fulfil requestsfor refunds and for accounting or audit purposes.Communicate and interact with you at different times throughout yourproject or partnership agreementand or to answer any questions and queriesyou submit to us.Communicate withpartnerproviders and other parties that are part of yourproject or partnership agreementregarding your experienceand feedback.Improve the products and services we offer or help us to create new ones.Conduct customer satisfaction surveys so that we can obtain a betterunderstanding of how we can continue to improve the products and serviceswe offer or help us to create new ones. During these surveys, we maycollect personal information from you relating to your thoughts/commentsabout your experience with us.Market our products and services to youwhere you have opted in for suchcommunications.Manage our business such as for systems testing, IT maintenance ordevelopment training,benchmarking and performance measurementUseitfor our legitimate interest as a commercial organisation.CustomerServiceIf you have any queries about any of our products or services, compliments orcomplaints, we will need to collect information from you, including your contactdetails, in order for us to respond to your query or provide you with assistance.We will collectthis information when you send us an email, call our customerserviceor reservationsline, visit a local office or contact us via another formof communication such as through social media or an online chat tool.DigitalServicesWhen you visit the Site, or follow the Company on social media, or use/subscribeto one of the digital services used by the Company for correspondence orservices, we collect certain information about your device, your interaction withthe Site, and information necessary to process yourrequests.We will need tocollect this information to arrange the travel and other services you arerequesting, and provide a better digital service.Legal, Compliance&RegulatoryRequirementsWe process your personal information so that we canmeet our legal, complianceand regulatory obligations, for legal purposes, such as to respond to a vali

1. S T U D I O A R D O U R|B r a n dI n v i g o r a t i o nstud ioa rdo ur. com•@a rto far dou r•Sout h A fri calegal claim, summons or regulatory order, and to protect our property, rights andinterests as well as the property, rights and interest of other persons.We also process your personal information for crime prevention and detectionpurposes, including the prevention of fraud for online payments, for identityverification, for credit checking and credit scoring purposes and accounting oraudit purposes.In each case, we do so in compliance with applicable laws.INFORMATION CATEGORIES AND THEIR USESThird-Party InformationWe collect personal information from third parties who you have authorised toprovide your personal information to us (for exampleour partners, social mediaand other digital website). We also collect personal information fromindividuals who may refer you as a friend to our products or services. We askthese individuals to confirm that you are happy to hear from us.Payment InformationWe collect different personal informationfor processing of your invoices.Device InformationWe may also capture your interactions with our website and booking journey viatools on our website in order toidentify errors or issues and ensure yourcustomer experience meets expectations. In all such cases, we will look afteryour information at all times in a way that is proportionate and that respectsyour privacy rightsExamples of Personal Information collected: version of web browser, IPaddress, time zone, cookie information, what sites or products you view,search terms, and how you interact with the Site.Purpose of collection: to load the Site accurately for you, and to performanalytics on Siteusage to optimize our Site.Source of collection: Collected automatically when you access our Siteusing cookies, log files, web beacons,andtags.Customer Support InformationExamples of Personal Information collected:name, contact information, anddetails of relatedproject or partnership agreement.Purpose of collection: to provide customer support.Source of collection: collected from you.Disclosure for a business purpose:liaising with and transferring your datato related third parties and/or service providers to ensure satisfactorycustomer support.

1. MINORS The Site is not intended for individuals under the age of21 years as enteringproject or partnership agreementformsa binding contractual agreement.We do notintentionally collect Personal Information from children. If you are the parentor guardian and believe your child has provided us with Personal Information,please contact us at the address below to request deletion.concepts@nightingale.africaMARKETING &ADVERTISINGWe will only send you marketing communications in accordance with your marketingpreferences.We may contact you by email, social media, or throughothercommunication channels that we think you may find helpful.If at any time youwould like us to stop sending you marketing material, please contact us or choosethe relevant “unsubscribe” or “unfollow” optionavailable on every platform weutilise forsuch purposes.As described above, we use your Personal Information to provide you with targetedadvertisements or marketing communications we believe may be of interest to you.For example:Mailchimp:We use Mailchimpto market our services and products tosubscribers who have opted in for the service via a signup form, check-inform, accepted meeting request, or other opt-in options. This service issubject to our privacy policy and Personal Information shared withMailchimp is securely stored on their servers.Read more about howMailchimp uses your Personal Information here:https://www.intuit.com/privacy/statement/and their security system here:https://mailchimp.com/about/security/COOKIESA cookie is a small amount of information that’s downloaded to your computer ordevice when you visit our Site. We use a number ofdifferent cookies, includingfunctional, performance, advertising, and social media or content cookies.Cookies make your browsing experience better by allowing the website to rememberyour actions and preferences (such as login and region selection). This means youdon’t have to re-enter this information each time you return to the site orbrowse from one page to another. Cookies also provide information on how peopleuse the website, for instance whether it’s their first time visiting or if theyare a frequent visitor.

1. S T U D I O A R D O U R|B r a n dI n v i g o r a t i o nstud ioa rdo ur. com•@a rto far dou r•Sout h A fri caWe use the following cookies to optimize your experience on our Site and toprovide our services.Google Analytics:We use Google Analyticsto help us understand how ourcustomers use the Site. You can read more about how Google uses yourPersonal Information here:https://policies.google.com/privacy?hl=en. Youcan also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.The length of time that a cookie remains on your computer or mobile devicedepends on whether it is a “persistent” or “session” cookie. Session cookies lastuntil you stop browsing and persistent cookies last until they expire or aredeleted. Most of the cookies we use are persistent and will expire between 30minutes and two years from the date they are downloaded to your device.You can control and manage cookies in various ways. Please keep in mind thatremoving or blocking cookies can negatively impact your user experience and partsof our website may no longer be fully accessible.Most browsers automatically accept cookies, but you can choose whether or not toaccept cookies through your browser controls, often found in your browser’s“Tools” or “Preferences” menu. For more information on how to modify your browsersettings or how to block, manage or filter cookies can be found in your browser’shelp file or through such sites as www.allaboutcookies.org.Additionally, please note that blocking cookies may not completely prevent how weshare information with third parties such as our advertising partners. Toexercise your rights or opt-out of certain uses of your information by theseparties, please follow the instructions in the “Behavioural Advertising” sectionabove.DO NOT TRACKPlease note that because there is no consistent industry understanding of how torespond to “Do Not Track” signals, we do not alter our data collection and usagepractices when we detect such a signal from your browser.CHANGESWe may update this Privacy Policy from time to time in order to reflect, forexample, changes to our practices or for other operational, legal, or regulatoryreasons.CONTACTFor more information about our privacy practices, if you have questions, or ifyou would like to make a complaint, please contact us by e-mail atconcepts@nightingale.africaor by mail using the details provided below:

1. S T U D I O A R D O U R|B r a n dI n v i g o r a t i o nstud ioa rdo ur. com•@a rto far dou r•Sout h A fri caNIGHTINGALE PTY LTD30 Acton AvenueHelena HeightsSomerset West7130South AfricaLast updated:06 July 2023If you are notsatisfied with our response to your complaint, you have the rightto lodge your complaint with the relevant data protection authority. You cancontact your local data protection authority, or our supervisory authority

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